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FAQ

Deliveries

Using the Website

Technical

Deliveries

How long do your deliveries take?
The estimated delivery times are shown on each product page.  We'll email you each step of the way to keep you informed.

How much does it cost to deliver...?
This varies depending on the manufacturer, weight, size and location.  This is automatically calculated when you add items to the shopping cart.

Do you deliver to the Northern Ireland?
Yes we do, but our transport charges incorporated in the site do not cover that area, please contact us for other rates.

Do you deliver to Guernsey?
Yes we do, but our transport charges incorporated in the site do not cover that area, please contact us for other rates.

Do you deliver to the Highlands?
Yes we do, but our transport charges incorporated in the site do not cover that area, please contact us for other rates.

Do you deliver to the France?
Yes we do, but our transport charges incorporated in the site do not cover that area, please call us for other rates

Using the Website

Do I have to register?
No you do not have to register but if you do we will keep you up to date with any developments to the site & any special offers.

Can I print off the planning checklist?
Yes most of our info is supplied in PDF, including the planning checklists, Coshh data sheets, Technical Data Sheets & Product Brochures are there for you to download & print free of charge at your will.

I've forgotten my password, can I reset it?
Yes, if you have forgotten your account password then please click here to request a reset.

Do you offer a trade or credit account?
No, sorry. We accept all major debit and credit cards. By prior arrangement you can pay in advance by cheque or BACS transfer, please contact us for further details on 01752 692 206.

Can you send me a Pro Forma Invoice?
If you want to pay by BACS we can send you an invoice before you pay. Otherwise, just order online and in seconds you will be emailed a copy of your invoice.

Can I pay by Bank Transfer?
Yes, you can select this method of payment in the checkout.

Technical

Do you offer u-value calculations?

Unfortunately not as there are so many different variables that can affect a u-value. Whilst we can give a calculation using one of many calculators available online, this still may not be an accurate calculation. We suggest speaking with your building control or an architect who will be able to perform an accurate calculation, and specify products to achieve this. 

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